A few words from our customers...
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March 19, 2013 -
Sir,
I am writing this review because I am impressed with the extra effort my sales consultant put forth. I am a single parent of a five year old daughter and active duty Airmen stationed at Laughlin AFB TX. I chose Mazda South for their good deals on Mazda cars and also the outstanding sales support provided to me. My sales consultant went above and beyond to help me with the delivery of my new car.
Mr. Frank Nicks drove over 250 miles to deliver my car to me on his day off.
I can't thank Mr. Franks and his son for their selfless efforts. I have bought two vehicles from your franchise and will continue to use your services in the future.
V/r
Michael G. Turgeon, TSgt, USAF
47 OSS/OSA
Airfield Management Quality Assurance
March 18, 2013 -
We are repeat customers (and I mean, repeat as in our family has purchased 13 or 14 vehicles through Roger Beasley over the years) and purchased my new 2013 Mazda3 this afternoon at Mazda South. We worked with Scott Harms, as we have in our last two purchases at this location. I cannot begin to tell you how much it means to us to be treated so well by everyone at this dealership, from Sales to Service. Scott is just phenomenal and when I contacted him about this deal, I didn't give him alot of wiggle room to make this work. We bought two new vehicles there in November 2011, but my husband's car was a manual transmission and I can't drive them. Due to a bad fall/ankle fracture/reconstructive surgery, I just began driving again last month. I found that I was not safely able to get in and out of the driver's side of my CX-7 due to it's height and started hitting my bad ankle repeatedly. When I called Scott to discuss it, he quickly put together an amazing deal on my new Mazda3, which is going to work perfectly for me.
It's easy to be one of those consumers who complain when something goes wrong, but I want to be a consumer who gives a shout out when things go right-over and over again. You have our appreciation and gratitude for making my driving situation easier without breaking the bank and we will continue to be loyal customers for all of our vehicle needs in the future because of the superior treatment by everyone at Mazda South. Please forward this to any appropriate parties.
Thank you so much,
Dawn and David Finch
March 13,2013
Steve and Jerry,
My husband and I recently purchased a Mazda 5 at your Mazda South Dealership from Frankie Nicks. This was the best car buying experience of my life! It was truly a no hassle, less than 1 hour deal and we were out the door!
Frankie was professional, knowledgeable and didn’t haggle with us on price. We told him what we needed and he made the deal happen. Lila in Finance was super as well! I just wanted to share the great experience with you both and say
that we are very happy new Mazda owners. You have a great model working for you and as a sales rep myself, I truly appreciate good service.
If you are in the market for office furniture or interior upgrades at any of your existing or new dealerships, please give me a call. It would be my pleasure to give back some of the great service you provided for me.
All the best,
Robin Wilburn
Robin Wilburn
editors note: We don't mind shameless plugs for one's business. That's what capitalism is all about. Thank you for the kind words. We want you as a lifetime customer.
February 14, 2013 - what a Valentine's Day message from a customer!
I just wanted to send an email letting your marketing department know that I am very pleased with the service i received on February 8th, 2013. I was at the Mazda South location where Tyrone Mitchell (salesman) and Nick in the finance helped me to acquire the car I wanted. They got my payments where I needed them to be and I am very satisfied. I am so satisfied I would do a commercial for you. That is how happy I am with my car. I have also encourage and brought in my closet friends and family to buy cars from Roger Beasley Mazda/ Mitsubishi.
Thank you Cheryl
February 9, 2013 -
I wanted to take this opportunity to express my appreciation for a problem, or “issue” that was resolved by service consultant Michael Wenzel. I made an appointment to have my 2011 CX9 looked at because I thought I was experiencing an electrical problem. I made my appointment online, then called the dealership just to confirm that me appointment did indeed make it to the service department. It did, and when I called I spoke with Mike Wenzel, and told him I was going to drop it off the day before my appointment date. In describing the problem to Mike, he said that maybe I didn’t really have a problem, but to come on in and he’ll have a look.
Well upon my arrival I explained my problem, and he said maybe it was just a setting issue, and not a real problem. Well upon his investigation he found out that indeed I just needed a setting adjusted. My “problem” was now not a problem at all, just something I could have discovered if I read my owner’s manual, which unfortunately I never do. Maybe I should start.. Anyway, it was refreshing to have Mike shoot me straight on this issue, and not tell me I have some kind of real electrical problem and have me leave my vehicle for an investigation, which rightly so I would have had to pay for. Mike made the setting adjustment, corrected my problem, and he even asked me if he could pull my vehicle back into the shop to check the tires, because he noticed the little low tire indicator lamp was on. He did all this in a matter of minutes and didn’t right up or charge me a thing.
I was able to drive away happy although feeling a little stupid, but without being charged for my ignorance. This CX9 is my 3rd Mazda purchased from Mazda South. I continue to be impressed Mazda’s in general, but mainly by your dealership, and incidents like this prove why I will continue to do business at your dealership. Please pass my appreciation on to Michael for “a job well done”.
Steve
December 19, 2011
Hi Melinda - I wanted to take the time and tell you how much I appreciated Nelson's service. I wasn't planning on doing a test drive last week but I was with some co-workers south for lunch so we did one. Nelson was very helpful and continued to follow up with me - but I live in central Austin close the Mazda place on Burnet so ended up buying my car there. I hated to disappoint Nelson but he understood. I also told him I would refer him to anyone I knew that wanted a car that lived south. Please thank him again for his time.
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Pam
May 10, 2011
Dear Mr. Jackson,
On May 7, 2011 I purchased a certified pre-owned Mazda from your dealership. Aurora Siegelman was the sales representative I dealt with. I just want you to know that my experience with Mrs. Siegelman could not have been better. She was very helpful and professional throughout the process. I live in Houston and therefore we had to work through the details of the transaction through emails and phone calls. When I arrived at the dealership after the three hour trip everything was ready to go. The car was clean and prepped and ready to go and all of the things that needed to be done were already finished. Again, I could not be happier with her performance on this transaction.
I can also say the same for Joe Cerda. He was also very helpful and professional and had everything ready on the financial side when I arrived. Thanks to these two, yourself, and the great staff who got my car ready for delivery.
I will definitely recommend your dealership to anyone I can.
Glenn T
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April 25, 2011 - for Alex Blum
My wife and I visited the Mazda South dealership on Saturday 23rd March 2011 to test drive a range of cars that we had seen on the website.
As we drove around the lot taking a look at the stock on show we were approached by one of the salespersons, Alex Blum, and he proceeded to make enquiries of our needs.
He took us out on test drives for five different vehicles and showed a deep knowledge of the features and performance of each car and that of other makes of car in their class. He was courteous, polite and relaxed and at no point tried to pressure us to make a decision on any of the vehicles we drove.
Although it wasn't our intention to buy a car that day, due to Alex's helpfulness and relaxed approach, we ended spending much longer at the dealership and located a car that was exactly what we were looking for and signed on the dotted line.
Alex is an asset to the dealership, I will have no hesitation in recommending him to family and friends, and we will be in touch with him again when we are looking for other vehicles.
Brand W
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September 7, 2010
To Whom It May Concern,
In July, I took my car in for a simple tune-up at Mazda South, and Jim Osbon went above and beyond to make my experience a great one.
The tune-up took a little longer than expected during my lunch break, and I had to return to work. I was worried because I had no other mode of transportation. Mr. Osbon not only offered to drop me off at work, but he told me he would bring my car to my work as soon as it was ready. I work over 30 minutes from Mazda South, and Mr. Osbon fulfilled his promise.
Because of his amazing customer service, Mr. Osbon has made me a permanent Mazda South customer. Please encourage all of your employees to follow his lead.
Sincerely,
Laura C
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September 19, 2009
Jim,
Thank you for the email. I wanted to let you know I purchased a car through Aurora Siegelman last night at Mazda South. She did an amazing job and was the best car sales person I have ever worked with. She was incredibly helpful, patient, and diligent about getting my questions answered. She deserves a major gold star! I will certainly refer people to her in the future. I wanted to make sure you knew that you have a top quality sales person in your dealership!
Kind regards,
Susie
From our Online Parts Customers - www.mazdastuff.com
Thanks for the reply, I honestly did not expect to get one. Great price + great service = referrals and continued business.
Wow!! Thanks so much for your prompt reply! Great customer service is always appreciated, especially this time of year.
Thanks again, and Happy Holidays!
David,
You are wonderful, I have never received this type of exceptional customer service from Mazda in the 5 years, I have owned my car. If I order this part, is it possible for you guys to install them for me? You are located in Houston, if I am not mistaken, right?
Thanks for making my day :)
Monekia F
David,
Thank you for the quick response. I'm glad it was taken care. This type of great customer service is what brings people back to work with you. Again thank you
Piotr Madej
I just called Fed-ex and gave them the correct information. I am not sure what happened, the information is correct on the invoice but somehow not correct with Fed-ex. They assured me it would be delivered to the correct address. I am very sorry for the mistake, and the delay.
Hey DJ,
I just had to tell you how much fun we had at Harris Hill road course. I went out there a few weeks back in the 3 rotor RX-7 with the RX-7 club from Austin. I forgot to bring my helmet and called home to have the wife bring it out. I convinced her to stick around so that I could take the CX-9 out on the course and show her how well it handled and what it took to engage the traction and stability control systems. The CX-9 does not handle like a SUV/CUV!!!! It handles better than a lot of sport sedans on the market. When the track officials saw me pushing it so hard and sucking the tail pipes of the cobra kit cars in front of me, they asked if I would like to take a few laps on the course by myself in it! Man what a blast having no one in front of me holding me back. This thing is a blast. I have a great idea you can pass on to the owners/management. How about a customer orientation on the new CX-7s and 9’s at the Harris Hill track in San Marcos! What a way to get introduced to your new vehicle than learning its limits in a safe environment.
Let me know what you think,
Your rotary bud,
Derrick
It's Sydney, you know 99 white Miata convert able (do you remember people by their cars?). I hope this note finds you well on this sun-shiny Tuesday.
Thanks for all of your help these last few weeks. You really made the painful process of getting my car fixed so much more pleasant. You are also the main reason that the last set of repairs was done immediately at Mazda South (the engine coil, the starter kit, the drive belts and the radiator). Another repair company had quoted lower prices on the parts and so I was tempted to go there until you stepped in. Thank you so much. You really have made my day - well really, days - all 3 times that I've been there for repairs in the last month.
I actually have a quick question for you. I'm keeping my fingers crossed that you still have the old Miata top. The reason is that it turns out we grabbed the wrong side of the top latch. I need the other one.
Anyway, if you still have it, that'd be wonderful and I can see when I can drop by sometime this week. Also, since I'm writing, do you happen to sell the caps to the custom wheels - I think I have two that feel off.
Keeping my fingers crossed, :)
And then there are our customers who send us jokes... This is a good one..You may have seen it already.
Lipstick in School
According to a news report, a certain private school in Washington was recently faced with a unique problem. A number of 12-year-old girls
had begun to use lipstick and would put it on in the bathroom. That was fine, but after they put on their lipstick they would press their lips to
the mirror leaving dozens of little lip prints. Every night the maintenance man would remove them and the next day the girls would put them back.
Finally the principal decided that something had to be done. She called all the girls to the bathroom and met them there with the maintenance man.
She explained that all these lip prints were causing a major problem for the custodian who had to clean the mirrors every night (you can just
imagine). To demonstrate how difficult it was to clean the mirrors, she asked the maintenance man to show the girls how much effort was required. He
took out a long-handled squeegee, dipped it in the toilet, and cleaned the mirror with it. Since then, there have been no lip prints on the mirror...
There are teachers.... and then there are educators.
Hey, David!
I love the smell of new rubber mats in my Mazda! Thanks for your help-- and, your goodies (my kids were "positioning" for the Texas-shaped keychains....well, D'uh! Of course you can have 'em!!).
I hope that WHEN (I really am an optimist at heart!) we're in Austin next, we'll take a trip to the really cool Mazda dealership we saw on I-35....are they all getting redone to look so -- well, hip? I don't think they're all getting over-hauled; we've got a small dealership around the corner from us (Town North Mazda), and it's not eye-popping
--- yet.....
Anyway, thanks for your help....our stuff arrived. My younger son was so excited about the cargo net ( he said he just loves cargo nets...sounds like a personal problem).
Gotta dash....I got a brand new car.....
ml
Parts wrote:
Hello again, everything is waiting for Fed-Ex and will be on its way to you this evening. I wanted to let you know that the online order did not calculate sales tax properly and it came out to $170.50 with tax. I guess I will have to put some extra stuff in your box to make it up to you.
Thank You,
David Johnson -parts@mazdastuff.com
-----Original Message-----
From: Monique and David Losson
Sent: Saturday, June 14, 2008 2:33 PM
To: Parts
Subject: Re: cx9 stuff
David,
You're the best! Oh that we were local (looks like you're in awesome Austin; we dilly in Dallas).... I will place an order for the mats and net on your website.
Thanks, again, for such a prompt response!
"IlovemycarIlovemycarIlovemycar-zoom-zoom"
Monique
Angel Rodriguez Certified Service Advisor - received 5-23-09
www.mazdastuff.com I am sitting in the service lobby at Mazda South, Austin TX. This area is is stocked w/free snacks and drinks, has comfortable seating and a cute children's playroom. Using this free internet connection, I can easily hang here for awhile, get some work done and even write a recommendation.
I've been a customer here since purchasing my fun and sporty Mazda. What will keep me coming here, however isn't just the upkeep of my vehicle; car dealerships are hardly known to be the best place to get your car serviced, am I right? Can you say EXPENSIVE? Car dealerships don't always have the best reputation for being great, fair service outlets.
And it's on this very account that Mazda South makes all the difference. The reason I keep coming back to Mazda South is the amazing staff and conscientious care of their service department.
Angel Rodriquez, one of their top notch service folks, greets you at the counter and puts you right at ease. This guy, Angel, has to be one of the nicest, most honest guys I've ever met. Have you patted him on the back today, given him a raise lately? He deserves it ~ this guy is a treasure. I know employees like Angel aren't easy to come by and you could go to a 100 places and not meet another person who cares about customers as much as he does.
The Mazda South service department, to me, with Angel as the face of it, has exceeded my expectations on every front. I never come here worried that I'm going to be ripped off, get my car messed up by incompetent mechanics, or get run around with services I don't need. This place is fair and efficient, respectful and reasonably priced. It's a good experience to come here and I recommend it with 5 out of 5 stars. I especially recommend it to women, because you don't get any of that male chauvinist run around here.
Angel Rodriquez: Worth a million bucks.
Being a woman feeling confident at the car mechanic: Priceless.
Thanks Angel and Service Department Manger, John Scurlock. I'll never go to another service department as long as you are here.
Sincerely,
Belinda Carter
Happy Mazda South Customer
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Editors Note: Thank you Belinda. I've had your story repeated many times by other customers and friends. You're right, as our mothers told us "Be nice to everyone."
We really appreciate your business and taking the time to pass a bouquet to Angel.
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About Scott Harms - Master Certified Sales Consultant
Rick-
I can tell you that I was VERY SATISFIED with my entire experience at Mazda South. Everyone was very professional, took great care of me, explained my various options, introduced me to the right people and walked me through a very pleasant purchase.
Thanks for asking. I will give them highest marks!
I also want to compliment you folks on your web site. As a computer professional, working with software, websites and the like every day, I appreciate a web site that gives one all of the possibilities that yours does. And when Scott called me to follow up on my web enquiry, the first thing he said, “You get $2000 off as a web special.” I know that was a marketing gimmick, but it was very well done, and very effective, because it made me want to come to Austin and learn more.
Also, I had received an offer from another dealer this week, and was determined to buy from them, until you gave me a better deal, and really showed that you wanted to make a sale. No high pressure, just a willingness to ask questions and get the price that I wanted. Well done all around!
Best wishes
Bob Harloff
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Great Job - Alicia Williamson -
I had a terrific experience in purchasing our Mazda CX9. I’m not sure how to respond to this “survey” other than to tell you we are very pleased. Thank you.
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Outstanding work Jim Hawthorne -
HELLO MR HUBER---I CAN TRUTHFULLY SAY THAT I CAN ANSWER YES TO ALL THE QUESTIONS ASKED ON
THIS LETTER. WE WERE VERY SATISFIED FELT WELL INFORMED ABOUT THE THINGS WE WANTED AND NEEDED
TO KNOW. THANKS FOR THE INTEREST YOU SHOW ABOUT YOUR CUSTOMERS. IT IS NOTICED AND APPRECIATED.
YOUR SALES LADY ACICIA WAS VER PERSONABLE AND EFFICIENT IN OUR DEALINGS WITH HER.
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Just a short reply to let you know about my Mazda South experience. You all are AWESOME! My purchase is the 3rd vehicle my family has purchased from your dealership. We have always been treated like Kings and Queens. My family has dealt with Jim Hawthorne all 3 times and he absolutely rocks!! He actually called me on Monday (2 days after purchase), to let me know that he has the Mazda that I wanted and to pick it up when I come in for my license plates. That kind of attention to detail is what makes me a happy customer and a repeat customer. Sometimes it's the little things that matter to people. One more thing, I LOVE my Mazda 3. What an incredible automobile.
ZOOM...ZOOM...ZOOM...Thanks again for making car shopping a one stop, enjoyable experience!
Douglas J. Muenzer
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