A few words from our customers...
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September 7, 2010
To Whom It May Concern,
In July, I took my car in for a simple tune-up at Mazda South, and Jim Osbon went above and beyond to make my experience a great one.
The tune-up took a little longer than expected during my lunch break, and I had to return to work. I was worried because I had no other mode of transportation. Mr. Osbon not only offered to drop me off at work, but he told me he would bring my car to my work as soon as it was ready. I work over 30 minutes from Mazda South, and Mr. Osbon fulfilled his promise.
Because of his amazing customer service, Mr. Osbon has made me a permanent Mazda South customer. Please encourage all of your employees to follow his lead.
Sincerely,
Laura CaJacob
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September 19, 2009
Jim,
Thank you for the email. I wanted to let you know I purchased a car through Aurora Siegelman last night at Mazda South. She did an amazing job and was the best car sales person I have ever worked with. She was incredibly helpful, patient, and diligent about getting my questions answered. She deserves a major gold star! I will certainly refer people to her in the future. I wanted to make sure you knew that you have a top quality sales person in your dealership!
Kind regards,
Susie
From our Online Parts Customers - www.mazdastuff.com
Thanks for the reply, I honestly did not expect to get one. Great price + great service = referrals and continued business.
Wow!! Thanks so much for your prompt reply! Great customer service is always appreciated, especially this time of year.
Thanks again, and Happy Holidays!
David,
You are wonderful, I have never received this type of exceptional customer service from Mazda in the 5 years, I have owned my car. If I order this part, is it possible for you guys to install them for me? You are located in Houston, if I am not mistaken, right?
Thanks for making my day :)
Monekia Felder
David,
Thank you for the quick response. I'm glad it was taken care. This type of great customer service is what brings people back to work with you. Again thank you
Piotr Madej
I just called Fed-ex and gave them the correct information. I am not sure what happened, the information is correct on the invoice but somehow not correct with Fed-ex. They assured me it would be delivered to the correct address. I am very sorry for the mistake, and the delay.
Hey DJ,
I just had to tell you how much fun we had at Harris Hill road course. I went out there a few weeks back in the 3 rotor RX-7 with the RX-7 club from Austin. I forgot to bring my helmet and called home to have the wife bring it out. I convinced her to stick around so that I could take the CX-9 out on the course and show her how well it handled and what it took to engage the traction and stability control systems. The CX-9 does not handle like a SUV/CUV!!!! It handles better than a lot of sport sedans on the market. When the track officials saw me pushing it so hard and sucking the tail pipes of the cobra kit cars in front of me, they asked if I would like to take a few laps on the course by myself in it! Man what a blast having no one in front of me holding me back. This thing is a blast. I have a great idea you can pass on to the owners/management. How about a customer orientation on the new CX-7s and 9’s at the Harris Hill track in San Marcos! What a way to get introduced to your new vehicle than learning its limits in a safe environment.
Let me know what you think,
Your rotary bud,
Derrick
It's Sydney, you know 99 white Miata convert able (do you remember people by their cars?). I hope this note finds you well on this sun-shiny Tuesday.
Thanks for all of your help these last few weeks. You really made the painful process of getting my car fixed so much more pleasant. You are also the main reason that the last set of repairs was done immediately at Mazda South (the engine coil, the starter kit, the drive belts and the radiator). Another repair company had quoted lower prices on the parts and so I was tempted to go there until you stepped in. Thank you so much. You really have made my day - well really, days - all 3 times that I've been there for repairs in the last month.
I actually have a quick question for you. I'm keeping my fingers crossed that you still have the old Miata top. The reason is that it turns out we grabbed the wrong side of the top latch. I need the other one.
Anyway, if you still have it, that'd be wonderful and I can see when I can drop by sometime this week. Also, since I'm writing, do you happen to sell the caps to the custom wheels - I think I have two that feel off.
Keeping my fingers crossed, :)
And then there are our customers who send us jokes... This is a good one..You may have seen it already.
Lipstick in School
According to a news report, a certain private school in Washington was recently faced with a unique problem. A number of 12-year-old girls
had begun to use lipstick and would put it on in the bathroom. That was fine, but after they put on their lipstick they would press their lips to
the mirror leaving dozens of little lip prints. Every night the maintenance man would remove them and the next day the girls would put them back.
Finally the principal decided that something had to be done. She called all the girls to the bathroom and met them there with the maintenance man.
She explained that all these lip prints were causing a major problem for the custodian who had to clean the mirrors every night (you can just
imagine). To demonstrate how difficult it was to clean the mirrors, she asked the maintenance man to show the girls how much effort was required. He
took out a long-handled squeegee, dipped it in the toilet, and cleaned the mirror with it. Since then, there have been no lip prints on the mirror...
There are teachers.... and then there are educators.
Hey, David!
I love the smell of new rubber mats in my Mazda! Thanks for your help-- and, your goodies (my kids were "positioning" for the Texas-shaped keychains....well, D'uh! Of course you can have 'em!!).
I hope that WHEN (I really am an optimist at heart!) we're in Austin next, we'll take a trip to the really cool Mazda dealership we saw on I-35....are they all getting redone to look so -- well, hip? I don't think they're all getting over-hauled; we've got a small dealership around the corner from us (Town North Mazda), and it's not eye-popping
--- yet.....
Anyway, thanks for your help....our stuff arrived. My younger son was so excited about the cargo net ( he said he just loves cargo nets...sounds like a personal problem).
Gotta dash....I got a brand new car.....
ml
Parts wrote:
Hello again, everything is waiting for Fed-Ex and will be on its way to you this evening. I wanted to let you know that the online order did not calculate sales tax properly and it came out to $170.50 with tax. I guess I will have to put some extra stuff in your box to make it up to you.
Thank You,
David Johnson -parts@mazdastuff.com
-----Original Message-----
From: Monique and David Losson
Sent: Saturday, June 14, 2008 2:33 PM
To: Parts
Subject: Re: cx9 stuff
David,
You're the best! Oh that we were local (looks like you're in awesome Austin; we dilly in Dallas).... I will place an order for the mats and net on your website.
Thanks, again, for such a prompt response!
"IlovemycarIlovemycarIlovemycar-zoom-zoom"
Monique
Angel Rodriguez Certified Service Advisor - received 5-23-09
www.mazdastuff.com I am sitting in the service lobby at Mazda South, Austin TX. This area is is stocked w/free snacks and drinks, has comfortable seating and a cute children's playroom. Using this free internet connection, I can easily hang here for awhile, get some work done and even write a recommendation.
I've been a customer here since purchasing my fun and sporty Mazda. What will keep me coming here, however isn't just the upkeep of my vehicle; car dealerships are hardly known to be the best place to get your car serviced, am I right? Can you say EXPENSIVE? Car dealerships don't always have the best reputation for being great, fair service outlets.
And it's on this very account that Mazda South makes all the difference. The reason I keep coming back to Mazda South is the amazing staff and conscientious care of their service department.
Angel Rodriquez, one of their top notch service folks, greets you at the counter and puts you right at ease. This guy, Angel, has to be one of the nicest, most honest guys I've ever met. Have you patted him on the back today, given him a raise lately? He deserves it ~ this guy is a treasure. I know employees like Angel aren't easy to come by and you could go to a 100 places and not meet another person who cares about customers as much as he does.
The Mazda South service department, to me, with Angel as the face of it, has exceeded my expectations on every front. I never come here worried that I'm going to be ripped off, get my car messed up by incompetent mechanics, or get run around with services I don't need. This place is fair and efficient, respectful and reasonably priced. It's a good experience to come here and I recommend it with 5 out of 5 stars. I especially recommend it to women, because you don't get any of that male chauvinist run around here.
Angel Rodriquez: Worth a million bucks.
Being a woman feeling confident at the car mechanic: Priceless.
Thanks Angel and Service Department Manger, John Scurlock. I'll never go to another service department as long as you are here.
Sincerely,
Belinda Carter
Happy Mazda South Customer
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Editors Note: Thank you Belinda. I've had your story repeated many times by other customers and friends. You're right, as our mothers told us "Be nice to everyone."
We really appreciate your business and taking the time to pass a bouquet to Angel.
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About Scott Harms - Master Certified Sales Consultant
Rick-
I can tell you that I was VERY SATISFIED with my entire experience at Mazda South. Everyone was very professional, took great care of me, explained my various options, introduced me to the right people and walked me through a very pleasant purchase.
Thanks for asking. I will give them highest marks!
I also want to compliment you folks on your web site. As a computer professional, working with software, websites and the like every day, I appreciate a web site that gives one all of the possibilities that yours does. And when Scott called me to follow up on my web enquiry, the first thing he said, “You get $2000 off as a web special.” I know that was a marketing gimmick, but it was very well done, and very effective, because it made me want to come to Austin and learn more.
Also, I had received an offer from another dealer this week, and was determined to buy from them, until you gave me a better deal, and really showed that you wanted to make a sale. No high pressure, just a willingness to ask questions and get the price that I wanted. Well done all around!
Best wishes
Bob Harloff
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Great Job - Alicia Williamson -
I had a terrific experience in purchasing our Mazda CX9. I’m not sure how to respond to this “survey” other than to tell you we are very pleased. Thank you.
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Outstanding work Jim Hawthorne -
HELLO MR HUBER---I CAN TRUTHFULLY SAY THAT I CAN ANSWER YES TO ALL THE QUESTIONS ASKED ON
THIS LETTER. WE WERE VERY SATISFIED FELT WELL INFORMED ABOUT THE THINGS WE WANTED AND NEEDED
TO KNOW. THANKS FOR THE INTEREST YOU SHOW ABOUT YOUR CUSTOMERS. IT IS NOTICED AND APPRECIATED.
YOUR SALES LADY ACICIA WAS VER PERSONABLE AND EFFICIENT IN OUR DEALINGS WITH HER.
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Just a short reply to let you know about my Mazda South experience. You all are AWESOME! My purchase is the 3rd vehicle my family has purchased from your dealership. We have always been treated like Kings and Queens. My family has dealt with Jim Hawthorne all 3 times and he absolutely rocks!! He actually called me on Monday (2 days after purchase), to let me know that he has the Mazda that I wanted and to pick it up when I come in for my license plates. That kind of attention to detail is what makes me a happy customer and a repeat customer. Sometimes it's the little things that matter to people. One more thing, I LOVE my Mazda 3. What an incredible automobile.
ZOOM...ZOOM...ZOOM...Thanks again for making car shopping a one stop, enjoyable experience!
Douglas J. Muenzer
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